Privacy Policy

Q: Purpose

Injen recognizes that you care how information about you is used and shared. We have created this Privacy Policy to inform you of our policies regarding information collected from this website. Your use of this website constitutes your acceptance of the practices described herein.

Q: Collection of Anonymous Information

Like most other websites, when you visit injenonline.com, certain anonymous information about your visit is automatically logged. This may include your IP address, browser information and reference site domain name. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this website and to provide our customers with a fulfilling shopping experience. This information is not personally identifiable.

Q: Collection of Personally Identifiable Information

Personally Identifiable Information is any information that concerns you individually and would permit someone to contact you, for example, your name, address, telephone/fax number, email address or any information you submitted to Injen.com that identifies you individually. Injen will not collect any personally identifiable information about you unless you provide it. You can visit and browse Injen.com without providing personally identifiable information.

We collect and store information that you enter into this website or that you provide to our Customer Service Department. For example, when you open an account or place an order, we collect and store some or all of the following information about you: name, billing address, shipping address, email address, telephone number, credit card number and credit card expiration date. This information is used to provide the products that you have ordered, to process and ship your order, to send order and shipping confirmations and to provide customer care. This information may also be used to contact you about sales, special offers and new site features, unless you have opted to not receive these notifications.

We maintain a record of voluntary communications via email, telephone, in writing, or through other means. These records may contain personally identifiable information.

Q: Use of Personally Identifiable Information

All information we collect via our website or correspondence with you is used to operate and improve our services. We are committed to using your personal information only for the following purposes:

  • Helping to establish and identify the identity of users;
  • Opening, maintaining, administering and servicing users’ accounts;
  • Processing, servicing or enforcing transactions and sending related communications;
  • Providing services and support to users;
  • Improving the website, including tailoring it to users’ preferences;
  • Providing users with product or service updates, promotional notices or offers, and other information about Injen;
  • Responding to your questions, comments, or instructions;
  • Maintaining the security and integrity of its systems.

Q: Disclosure of Information

Injen does not provide personally identifiable information to unaffiliated third parties for their use in marketing to you. Injen may use unaffiliated companies to help us maintain and operate our website or for other reasons related to the operation of its business, and those companies may receive your personally identifiable information for that purpose. In these instances, we will provide only the information they need to perform their function.

Injen may also disclose personally identifiable information about you in connection with legal requirements, such as in response to an authorized subpoena, governmental request or investigation, or as otherwise permitted by law.

Finally, as Injen’s business develops, it may sell or buy corporate assets, and in such transactions customer information may be one of the transferred business assets.

Q: Security

The security of your personally identifiable information is important to us. We store your information on a secured server that is not accessible through the Internet. Although we cannot guarantee against loss, misuse, alteration, unauthorized disclosure or destruction of data, security measures are in place to protect you from such occurrences. If necessary, we will disclose to our users any breach in security involving personally identifiable information in accordance with the law.

Q: Cookies

A "cookie" is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer's hard drive. Cookies allow Injen.com to recognize your computer while you are on its website and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website.

Most web browser applications (such as Microsoft Internet Explorer and Netscape Navigator) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of this website.

Q: External Links

Injen.com may contain links to other websites that we think you may find of interest. Injen is not responsible for the privacy practices or content of these sites, nor do we control, sponsor, endorse or approve them.

Q: Children

We do not sell or ship any items ordered through this website directly to anyone who we know to be under the age of 18. We do not knowingly collect any personal information from anyone under the age of 18. We recommend that children under the age of 18 should view this site only with the involvement of a parent or guardian and should not submit any personal information to us.

Q: Changes to Our Privacy Policy

We reserve the right to modify or supplement this policy at any time. If a change is made, it will be immediately posted to Injen.com.


Shipping & Returns

Q: Shipping Policy:

  • Most orders will be shipped within 1-2 business days.
  • Injen will ship anywhere in the Continental U.S. via UPS with standard UPS rates.
  • International orders will not show any shipping charges at the time of the order. We will contact you once we receive your order with the shipping charges and options, giving you the chance to either approve or cancel the order. All Customs and brokerage fees will be paid by the customer.

Q: Return Policy:

  • We will accept returns within 30 days of the purchase date, assuming the item is unopened and in the original packaging, for a refund of the sales price less a 25% restocking fee. Shipping charges are not refundable in any case.
  • All returns will be denied if a return authorization number is not obtained BEFORE shipping the product back to us, or if the item has been used. Email orders@injen.com for return authorization.
  • The restocking fee applies to all returns. There are no exceptions to our 30 day return window. If you have any concerns about product application or are not sure about something, we strongly suggest contacting us BEFORE placing your order to avoid any problems or frustration on your part.

FAQ

Q: Will the Injen products fit with other manufacturers products?

All Injen products are designed with the use of original OEM components and/or Injen-branded components. Injen does not guarantee fitment with use of other brands or modified parts.

Q: Will my Injen intake be louder compared to the factory intake system?

The OEM intake system consists of resonators and ducts that act like mufflers that help suppress sound levels. These components also restrict the OEM intake system.

The Injen intake system is a free-flow design, which will reduce restrictions, thus increasing horsepower and torque...and likely sound as well.

Q: What is the efficiency of the your filters? How many Microns?

Injen SuperNano-Web Dry Air Filters are our custom-designed to filter out finer dirt and dust particles at a 99.53% efficiency rate.

For diesel engines, Injen filters remove 5 times more dust than traditional (paper) filter media, and 50 times more dust than a wet gauze air filter.

Injen dyno tests provide evidence that we are able to achieve such filtration, while also improving a vehicle's horsepower and torque!


Below are some additional features of Injen Super Nano Web Dry Air Filters:
  • Replaces any factory air filter
  • Clean by reversing air flow – use a shop vac or compressor w/ 35 psi
  • Features built-in velocity stack adapter for even better performance
  • Revolutionary synthetic nano-fiber filter media stops more dirt than other filters
  • Guaranteed for 4 years or 100,000 miles (whichever comes first)
  • Available in a variety of shapes and sizes
  • Oil-free design makes cleaning a cinch and provides better filtration
  • Better filtration means better airflow, which means more horsepower and torque
  • Made in the USA

Q: What is a DTC CEL?

A DTC CEL stands for Diagnostic Trouble Code Check Engine Light. A DTC can be obtained by using a diagnostic tool. This code can be useful for trouble-shooting engine emissions and performance issues.

Q: My intake doesn't fit. What do I do?

  1. Double check that you have purchased the correct intake for your vehicle by confirming the make, model and year of your vehicle along with the product number of the intake.
  2. Once that is verified, take pictures of the engine bay of your vehicle, and especially any areas where the parts don't fit, and forward them to tech@injen.com. From there, we will be able to assess your situation and provide you with an appropriate solution.
*All Injen products are designed with the use of original OEM components and/or Injen-branded components. Injen does not guarantee fitment with use of other brands or modified parts.

Q: My engine is running rough. What do I do?

How long has the vehicle been running rough since the intake install?

  1. If the answer is immediately, then find your Installation directions and double check the installation for leaks, and make sure that it was installed correctly.
  2. If the install was performed correctly, you'll need to confirm the year, make, model and part number purchased to ensure that you have the right part.
  3. If all of this checks out, and your intake has been in use for some time, then you'll need to clean the MAF sensor.
  4. If you need more help please email a discription of your problem along with photos of the part in stalled to tech@injen.com to determine any future steps you may need to take.

Q: My Check Engine Light has come on.

There are a few steps you need to go through to determine the nature of the problem:
  1. Determine how long it took for the check engine light to come on after you've installed your Injen Cold Air Intake? If it has been awhile then it may be something unrelated to your intake.
  2. Find out your vehicle's CEL code (using a diagnostic tool) and email it - along with photos of the intake installed - to tech@injen.com

Q: Is my intake CARB legal?

Click here» to verify if your intake is CARB legal.

Q: Is it safe to drive my car in rain with a cold air intake system?

Injen Technology Ram / Cold Air Intake Systems should be removed in wet climate conditions.

Failure to do so may cause water to be absorbed into the engine through the Intake System causing serious engine failure. Injen Technology assumes no liability for damages to your engine due to water entering your vehicle's system.

Q: I have broken brackets, damage to intake pipe or a broken filter. How do I activate my warranty?

  1. Verify that the Injen part was installed correctly.
  2. Photograph the engine bay of your vehicle with the part installed, and send those pictures to tech@injen.com. Please include any damage to the filter.
*The Injen Warranty does not cover installation errors. We will replace the part if installation was correct, or if there was a manufacturer's defect in the product.
*The Injen Warranty only applies to the original purchaser, so please provide your proof of purchase.

Q: I don’t see my vehicle year listed as part of a current application

If the year or the engine type is not listed as part of the application, Injen does NOT recommend installing any Injen-branded products until Injen verifies fitment and proper engine function.

If a customer installs an Injen-branded product on an unsupported/unverified vehicle application, all warranty is voided and Injen is not responsible for any damage to vehicle or engine failure.

Q: How do I obtain a CARB E.O. Decal?

Click here » to obtain a CARB E.O. decal.

Q: How do I check if my car qualifies for a CARB sticker and how do I apply for one?

For full instructions on applying for a CARB sticker please click here

Q: Do I need to tune/retune my car to install an Injen intake system?

Injen intakes are tuned specifically for each specific engine. An aftermarket tune is not required.

Warranty

Q: Intake Warranty

Injen Technology offers a Limited Lifetime Warranty to the original purchaser against defects in material and workmanship on all intake systems excluding the filter element. Injen Technology will replace at no charge, any intake pipe considered by Injen Technology to be defective. The warranty is void if the warranty card is not returned to Injen Technology within the first 30 days of purchase. Any and all warranty coverage is limited to the repair or replacement of the defective part only, at Injen Technology.s discretion. Proof of purchase is required. The warranty does not cover incidental or consequential damages, nor does it cover the cost of installation or removal of the defective part or its replacement.

Q: Exhaust Warranty

Injen Technology offers a one-year warranty to the original purchaser against defects in material and workmanship on all exhaust systems. Injen Technology will replace at no charge, any exhaust system considered by Injen Technology to be defective. Any and all warranty coverage is limited to the repair or replacement of the defective part only, at Injen Technology.s discretion. Proof of purchase is required. The warranty does not cover incidental or consequential damages, nor does it cover the cost of installation or removal of the defective part or its replacement.

Q: Air Intakes and accessories

Injen Technology offers a Limited Lifetime Warranty to the original purchaser against defects in material and workmanship on all intake systems excluding the filter element. Injen Technology will replace at no charge, any intake pipe considered by Injen Technology to be defective. The warranty is void if the warranty card is not returned to Injen Technology within the first 30 days of purchase. Any and all warranty coverage is limited to the repair or replacement of the defective part only, at Injen Technology's™ discretion. Proof of purchase is required. The warranty does not cover incidental or consequential damages, nor does it cover the cost of installation or removal of the defective part or its replacement. All warranty items must be sent freight prepaid with a valid RMA (Return Merchandise Authorization) number and copy of original invoice.

Q: SES Intercoolers and exhaust systems

Injen Technology offers a one-year warranty to the original purchaser against defects in material and workmanship on all exhaust systems. SES Intercooler and exhaust systems that have been installed will not be eligible for return under any circumstances. Defective parts will be replaced or repaired as deemed necessary by Injen Technology. All other warranty issues will apply as indicated under the Air Intake section. Most exhaust and Intercooler system installations may require a lift and or specialized tools. Due to the installation complexity of automotive exhaust and Intercooler systems, Injen Technology recommends that a qualified technician perform the installation. Most local Tuner or exhaust and muffler shops offer professional installation


Magnuson Moss Warranty Act

Q: Can a Dealer Void My Warranty? The Magnuson-Moss Warranty Act Explained

Whether you have your eye on a performance exhaust system or are researching aftermarket cold air intakes—and you’re worried about voiding your vehicle’s warranty—have no fear. You need to refer to the Magnuson-Moss Warranty Act, which protects consumers from being wrongfully denied warranty coverage when they customize their rides.

Don’t automatically believe the myths that modifying your vehicle with aftermarket accessories voids your warranty. While this may be true in certain circumstances (and you should check with your vehicle’s manufacturer terms of warranty) , you shouldn’t take this as an absolute. According to the Magnuson-Moss Warranty Act: a vehicle manufacturer cannot void the warranty of your vehicle due to an aftermarket part unless they can prove that the aftermarket part was the cause of or contributed to the failure of the vehicle (15 U.S.C. 2302 (C)). This means that a vehicle's warranty cannot be "voided;" the dealer can only deny a claim if the stock part failed due to damage or unreasonable use.

Q: History of the the Magnuson-Moss Act

Passed in 1975, the Magnuson-Moss Warranty Act is a federal law that governs warranties on consumer products. Under this Act, sellers and manufacturers of consumer products must provide consumers with detailed information about warranty coverage. Sponsored by Senator Warren G. Magnuson of Washington and U.S. Representative John E. Moss of California, this Act affects both the obligations of warrantors and the rights of consumers under written warranties.

Q: Purpose of the Magnuson-Moss Act

The Act’s purpose is to help consumers understand their products’ warranties and to make these warranties enforceable. In essence, this statute was created to protect consumers from deceptive warranty practices and provide clarity regarding warranties on consumer products. To comply with the Magnuson-Moss Act, consumers should obtain complete information about warranty items and conditions and compare warranty coverage before any purchase. The Act also provides the Federal Trade Commission with a better means to protect consumers, while strengthening the incentive for companies to perform their warranty obligations in a thorough and timely manner. While all consumer products are not required to have warranties, if one is given, it must comply with the Magnuson-Moss Act.

Q: Summary

When accessorizing your vehicle with aftermarket parts, your warranty claim cannot be automatically denied, nor can your warranty be voided, if you install non-OEM parts in your vehicle. The dealer must prove the aftermarket parts caused the failure.

For example, if your windshield wiper motors fail, your vehicle’s warranty claim can’t be denied because you installed aftermarket windshield wipers that are different from OEM (Original Equipment Manufacturer) parts. Similarly, if a wheel bearing fails or a fan belt snaps and you have an aftermarket exhaust installed, the dealership would have to prove the exhaust system caused the bearing failure or the belt to snap in order to deny a warranty claim.

In these types of scenarios, the dealership should have no reason to deny your claims. If they do deny your claim you should get it in writing with their reason for not upholding the terms of their warranty.

In addition to the Magnuson-Moss Warranty Act, you also have SEMA (Specialty Equipment Market Association) working to protect your rights. Because SEMA represents U.S. aftermarket wholesalers, retailers, distributors and manufacturers, they often keep car manufacturers in check by supporting legislation that prevents dealership service providers from denying warranty coverage. This means dealerships have become less stringent when it comes to aftermarket parts that modify performance or suspension.

Q: Injen Technology

At Injen Technology, we only design, manufacture and sell performance air intake products that have been thoroughly tested to ensure compatibility with your vehicle type. Most of our performance parts are bolt-ons, and are ‘tuned’ to which give you quality performance gains without requiring engine modifications. In all reality, you shouldn’t have any problems due to installation of the parts we manufacture and sell.

However, here are a few pointers to avoid some potential pitfalls:

Make sure you install the part properly.

  • Carefully follow the installation guides and make sure you check any and all tolerances.
  • Educate yourself on the parts you’re installing; that’s half the fun of working on your vehicle.
  • If the part is outside your comfort zone, have a professional install it for you.

If you need to go to the dealership for any type of warranty issue, choose them wisely, as they will vary in how they handle warranty claims.

  • Check the Internet for reviews to see how they handle problems.
  • If you’ve modified your vehicle with our performance parts, it’s always best to work with a dealer that is performance-oriented.
  • In smaller towns, you may not have a choice of dealerships, but rest assured that you’re still protected by the law.

Arm yourself with the knowledge contained on this page, and go in with a smile. No service department wants to deal with (or help) an irate customer. Again, if they don’t want to cover your claim, simply ask them to prove what caused the failure and get it in writing. Remember, legally, you’re protected under the Magnuson-Moss Act.