TECHNICAL SUPPORT / CUSTOMER SERVICE

JOB SUMMARY

Injen Technology is a recognized leader in the automotive performance aftermarket with over two decades of proven manufacturing capabilities. We currently have opportunities for full-time employment for a skilled technical support representative (TSR).

The Technical Support Representative (TSR) is responsible for supporting all end-users with thorough and detailed support for Injen Technology’s entire product line. The Technical Support Representative also ensures a positive experience for our resellers and end-users during all interactions with Injen Technology.

DUTIES AND RESPONSIBILITIES

  • Strive to become an expert in all Injen Technology products
  • Ensuring all incidents, requests, and issues are resolved or triaged and then escalated to the correct teams for resolution as needed.
  • Respond to and resolve user support requests in both an office and warehouse environment.
  • Must exhibit outstanding follow-up and follow-through.
  • Fully resolve reseller and end-user questions ranging from general information, CARB decals, and technical support issues.
  • Respond to consumer emails and calls promptly and with a high degree of information and proper communication.
  • Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management to resolve design issues.
  • Manage incoming customer service calls and emails – including retail customers
  • Engage and facilitate walk-in customers with warranty and/or new purchases.
  • Conduct all aspects of customer maintenance as needed, including, but not limited to:
    • Answer incoming calls
    • Address Changes
    • Order Updates / Add-Ons
    • Order Tracking / ETA Requests
    • Missing Parts / Warranty Requests

KNOWLEDGE AND SKILLS

  • Must have a thorough understanding of MS Office and possess the ability to use MSOffice in a fast-paced work environment.
  • Ability to read and speak English, communicate safety requirements necessary to maintain a safe work environment and ability to respond to questions from peers and the leadership.
  • Ability to read and understand all job tags.
  • Ability to identify obvious problems and communicate with leadership address the issue.
  • Ability to sit or stand for long periods of time.

BENEFITS:

    Additional Salary Information:
  • Pay: D.O.E..
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Sick Leave
  • Paid Time off

HOW TO APPLY:

For consideration, please send your resume to both email addresses below: Charlene@injen.com and Jay@injen.com

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently works near moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. Hands are exposed to oils, solvents, and water-soluble coolants. The noise level in the work environment is usually moderate.